Privacy Policy

Effective Date: November 30, 2025

Welcome to Heavenly (https://heavenlyeg.com). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

We adhere to the Egyptian Law No. 151 of 2020 on the Protection of Personal Data.

1. Information We Collect

Personal Information

When you visit the Site, register an account, or attempt to make a purchase, we collect certain information from you, including:

  • Identity Data: Name, username, or similar identifiers.
  • Contact Data: Billing address, shipping address, email address, and telephone numbers.
  • Account Data: Your username and password (encrypted).
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

Payment Information

We offer multiple payment methods, including Credit Cards (via Paymob), InstaPay, and Bank Transfer.

  • Credit/Debit Cards: We do not store your full credit card information on our servers. All credit card transactions are processed securely through our third-party payment gateway, Paymob.
  • InstaPay & Bank Transfer: If you choose to pay via InstaPay or Bank Transfer, we may collect proof of payment (such as a screenshot of the transaction or a reference number) to verify your order.

Device & Tracking Information

As you interact with our website, we automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies (such as Google Analytics and Facebook Pixels) to help us understand how customers use our site and to improve our marketing.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process your payment, arrange for shipping within Egypt, and provide you with invoices and order confirmations.
  • Communication: To communicate with you regarding your order status or customer support inquiries.
  • Marketing & Offers: Since you have opted in, we use your email and phone number to send you information about new products, exclusive offers, and updates. You can unsubscribe from these at any time.
  • Site Improvement: To screen for potential risk or fraud and to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

3. Sharing Your Personal Information

We do not sell your personal data. We only share your Personal Information with third parties to help us use your Personal Information, as described above:

  • Service Providers: We use WordPress/WooCommerce to power our online store.
  • Payment Processors: We share necessary transaction data with Paymob to process secure payments.
  • Shipping Partners: We share your name, address, and phone number with our courier partners to deliver your orders across Egypt.
  • Analytics: We use Google Analytics to help us understand how our customers use the Site.

4. Your Rights (Egyptian Law 151/2020)

If you are a resident of Egypt, you have specific rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Withdraw Consent: You may unsubscribe from our marketing emails or SMS at any time by clicking the “unsubscribe” link in the email or contacting us directly.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, or as required by tax and accounting laws in Egypt.

6. Security

We take reasonable precautions and follow industry best practices to make sure your data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our website uses SSL encryption to protect data transmission.

7. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Heavenly

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